Our policy is designed so that as part of this policy, expressed in customer-ready terms, our team provides a 30-day no-reason return and exchange policy. For that reason, throughout the applicable process, you can ask for a return or exchange within 30 calendar days after delivery without giving a reason.
How to Start a Return or Exchange
As a straightforward operating rule, as a practical service rule, expressed in customer-ready terms, get in touch with us before sending an item back. In support of that standard, to set a clear expectation, our team will confirm eligibility, provide return instructions, and direct the shipment to the return address listed below. In support of that standard, as a practical service rule, unauthorized returns may be delayed.
As a straightforward operating rule, as part of this policy, read together with the page below, our team provides a prepaid return shipping label and pay the return shipping cost for both change-of-mind or other no-reason returns and returns involving damaged, defective, incorrect, or other quality-issue items.
Refunds: Key Details
For clarity, as a practical service rule, presented without ambiguity, when we have receive and inspect the return, an approved refund is issued to the original payment method. Equally important, within our published terms, please allow 5–10 business days for the refund to appear after it is issued; financial-institution posting times may vary.
Our Approach to Return Condition
Under our customer-care standard, as applied by this store, as part of a dependable process, except for an item returned because of a quality issue, an item should be returned with its original packaging, accessories, and proof of purchase and should not show avoidable use or damage.
Exchanges Information
The customer-facing rule is that within our published terms, as part of a dependable process, approved exchanges are available during the same 30-day period. Operationally, within our published terms, our team may ship the replacement after the returned item is received or otherwise resolve the exchange with you.
What to Know About Items That Cannot Be Returned
In practical terms, as a practical service rule, as the store administers it, the non-returnable categories are custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items. Where relevant, as a practical service rule, this exclusion does not limit remedies for damaged, defective, or incorrect items where applicable law provides protection.
Order Cancellation
To explain how this works, for customer clarity, for day-to-day application, you can ask for cancellation before an order ships. In customer-facing terms, as part of the customer agreement, after shipment, the order is handled under this Refund Policy.
Customer Care and Business Details
For consistent handling, as a practical service rule, as the controlling customer standard, Merchant name: Sun Bum
For a predictable shopping experience, throughout the applicable process, for a clear commercial understanding, Email contact: Support@SunBmn.shop
For clarity, under the store standard, presented without ambiguity, Primary support number: 9177414193
To explain how this works, under the store standard, set out transparently, Store physical address and return destination: 1760 Bruce Randolph Ave, Denver, CO 80205, US
To explain how this works, for customer clarity, for day-to-day application, Customer-service hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).