Under our customer-care standard, for customer clarity, set out transparently, questions can be directed to customer care for order, shipping, return, exchange, payment, product-information, or privacy questions.
About Order Requests
As part of our service commitment, as part of the customer agreement, with the customer impact made clear, help us locate the purchase by including the order number and a concise description of the request, but omit complete card information. Operationally, for straightforward administration, A request may be made for cancellation before shipment; after shipment, the Refund Policy applies.
About Customer Care Hours
To make the process easy to understand, to set a clear expectation, used as the operative rule, customer care operates Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Additionally, to keep the record precise, communications arriving outside the schedule are processed during the next service period.
Store Contact and Service Information
To avoid uncertainty, for eligible U.S. orders, used as the operative rule, Trading name: Sun Bum
The customer-facing rule is that for customer clarity, with the customer impact made clear, Email contact: Support@SunBmn.shop
For customers using this store, to set a clear expectation, read together with the page below, Support telephone: 9177414193
To avoid uncertainty, within the process described here, applied consistently, Physical and return address: 1760 Bruce Randolph Ave, Denver, CO 80205, US
Under our customer-care standard, to keep the record precise, presented without ambiguity, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).