As a straightforward operating rule, for customer clarity, with the applicable scope identified, these answers summarize our store policies. Consistent with this approach, under the store standard, the full policy pages control if more detail is needed.
What to Know About Can I return or exchange an item?
Our policy is designed so that as applied by this store, presented without ambiguity, yes. Where relevant, for eligible U.S. orders, our store provides a 30-day no-reason return and exchange period after delivery.
Our Will tax be charged? Standard
The practical standard is that for eligible U.S. orders, applied consistently, taxes are collected as required by applicable law.
What kinds of products are available?
For a predictable shopping experience, as part of this policy, presented without ambiguity, our current assortment includes sun care, face and body sunscreen, mineral and chemical SPF options, lip care, after-sun care, and related hair and skin protection products for daily sun protection, outdoor exposure, after-sun soothing, and sun-conscious skin, lip, and hair care.
What to Know About Will I receive tracking?
To keep expectations transparent, as part of the customer agreement, used as the operative rule, yes. To be specific, under the store standard, A tracking number is provided after every order ships.
Where do you ship and what does shipping cost?: Key Details
For consistent handling, as part of this policy, for a clear commercial understanding, our fulfillment service ships only within the United States, and free standard shipping applies to every U.S. order.
Our How long will my order take? Standard
Our policy is designed so that as part of this policy, stated directly, processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Which cards and currency do you accept?
To avoid uncertainty, for customer clarity, as part of a dependable process, payments are in USD. Where relevant, for a transparent checkout experience, eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Who pays return shipping? Information
The customer-facing rule is that for shoppers reviewing this page, as the controlling customer standard, the merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
Where can I find use, care, or safety details?: Key Details
For clarity, throughout the applicable process, as a firm service commitment, review the applicable product page and packaging before use. Additionally, to set a clear expectation, we state only the ingredients, directions, care guidance, and safety warnings supported by that product's current listing.
When will a refund arrive?: Key Details
To avoid uncertainty, as a practical service rule, as a firm service commitment, an approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
What to Know About What cannot be returned?
To make the process easy to understand, for a transparent checkout experience, as the store administers it, custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
About Can I cancel an order?
To explain how this works, within the process described here, set out transparently, A customer may request cancellation before shipment. In customer-facing terms, as part of this policy, after shipment, the Refund Policy applies.
Customer Care and Business Details
For consistent handling, for eligible U.S. orders, for day-to-day application, Merchant identity: Sun Bum
For consistent handling, to keep the record precise, described in practical language, Primary support email: Support@SunBmn.shop
Our policy is designed so that within our published terms, read together with the page below, Phone: 9177414193
In practical terms, for shoppers reviewing this page, for a clear commercial understanding, Business and return address: 1760 Bruce Randolph Ave, Denver, CO 80205, US
Under our customer-care standard, within the process described here, applied consistently, Support-team schedule: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).